These Terms & Conditions apply to all orders, purchases, and use of the VX Steel website (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

VX Steel is a UK-based supplier of steel products and related services. These terms govern the supply of products through our website and other sales channels.

2. Orders & Acceptance

  • All orders are subject to acceptance by VX Steel

  • We reserve the right to refuse or cancel any order at our discretion

  • An order is only confirmed once payment has been received or credit approval has been granted

3. Pricing

  • All prices shown are customer-specific where applicable

  • Prices displayed at checkout are the final prices payable

  • Prices may change without notice, but confirmed orders will not be affected

  • All prices are exclusive of VAT unless stated otherwise

4. Payment Terms

  • Payment must be made in accordance with the agreed terms

  • We accept approved payment methods shown at checkout

  • Late payments may result in account suspension or order delays

5. Product Information

  • Product descriptions, images, and specifications are provided for guidance only

  • Steel products may vary slightly in appearance, finish, or tolerances

  • We reserve the right to substitute products of equivalent specification if required

6. Cut-to-Size & Bespoke Products

  • Cut, processed, or made-to-order products are non-cancellable and non-returnable once processing has begun

  • Customers are responsible for ensuring specifications are correct before ordering

7. Delivery

  • Delivery times are estimates only and not guaranteed

  • Risk passes to the customer once goods are delivered or signed for

  • Delivery charges are non-refundable unless otherwise agreed

8. Inspection of Goods

  • Customers must inspect goods on delivery

  • Any shortages, damage, or faults must be reported within 48 hours of delivery

  • Claims made after this period may not be accepted

9. Returns & Refunds

  • Returns are subject to our Refund & Return Policy

  • Non-standard, cut-to-size, or bespoke products are not eligible for return unless faulty

10. Limitation of Liability

  • VX Steel shall not be liable for indirect or consequential losses

  • Our total liability shall not exceed the value of the goods supplied

  • Nothing in these terms limits liability for death or personal injury caused by negligence