This Refund & Return Policy explains how returns, refunds, and cancellations are handled by VX Steel (“we”, “us”, “our”).

1. General Policy

VX Steel supplies steel products primarily to business customers. Due to the nature of steel products, many items are cut, processed, or supplied to specification and may not be eligible for return.

All returns and refunds are subject to approval and must follow the guidelines set out below.

2. Non-Returnable Items

The following items cannot be returned or refunded unless faulty:

  • Cut-to-size or custom-processed steel

  • Made-to-order or bespoke products

  • Special order items not normally stocked

  • Products that have been used, altered, or damaged after delivery

3. Returnable Items

Standard stock items may be eligible for return only if:

  • The return request is made within 7 days of delivery

  • Items are unused, in original condition, and suitable for resale

  • Prior approval is received from VX Steel

A restocking fee may apply.

4. Faulty or Damaged Goods

If your order arrives damaged or faulty:

  • You must notify us within 48 hours of delivery

  • Provide clear photographs and order details

  • Do not use or process the goods before reporting the issue

Once approved, we will arrange a replacement or refund where appropriate.

5. Refunds

  • Approved refunds will be processed to the original payment method

  • Refunds are issued only after returned goods are inspected

  • Delivery charges are non-refundable unless the return is due to our error

Refund processing times may vary depending on payment provider.

6. Cancellations

  • Orders can only be cancelled before processing or dispatch

  • Orders already cut, processed, or dispatched cannot be cancelled

  • Cancellation requests must be made as soon as possible

7. How to Request a Return or Refund

To request a return or refund, please contact us with:

  • Order number

  • Reason for return

  • Photos (if damaged or faulty)

Requests should be made via our Contact Us page or by email.

8. Delivery Responsibility

Once goods have been delivered and signed for, responsibility passes to the customer unless damage is reported within the specified timeframe.

9. Policy Changes

VX Steel reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this policy or need assistance with a return or refund, please contact us via our Contact Us page.