VX Steel (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Who We Are

VX Steel is a UK-based steel supplier providing steel products and related services to businesses.
If you have any questions about this policy or how we handle your data, please contact us using the details provided on our Contact Us page.

2. Information We Collect

We may collect and process the following information:

a) Information You Provide to Us

  • Name

  • Company name

  • Email address

  • Phone number

  • Billing and delivery address

  • Information submitted via contact forms

  • Order and account details

b) Automatically Collected Information

  • IP address

  • Browser type and version

  • Pages visited on our website

  • Date and time of visits

This information helps us improve our website and services.

3. How We Use Your Information

We use your information to:

  • Process and manage orders

  • Create and manage customer accounts

  • Respond to enquiries and contact form submissions

  • Provide customer support

  • Send order confirmations and service-related communications

  • Improve website performance and user experience

  • Meet legal and accounting requirements

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing Data

Under UK GDPR, we process your personal data based on:

  • Performance of a contract (e.g. processing your orders)

  • Legitimate business interests

  • Legal obligations

  • Your consent (where required)

5. Sharing Your Information

We may share your information with:

  • Delivery and logistics providers

  • Payment processors

  • IT and website service providers

All third parties are required to keep your information secure and only use it for the agreed purpose.

6. Cookies

Our website uses cookies to:

  • Ensure the website functions correctly

  • Improve user experience

  • Analyse website traffic

You can control or disable cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

8. Data Retention

We only keep your personal data for as long as necessary to:

  • Provide our services

  • Meet legal, accounting, and regulatory requirements

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

To exercise any of these rights, please contact us.